What if I receive incorrect or damaged merchandise?
Your total satisfaction is extremely important to us and you can be assured that we will do everything we can to immediately correct all problems with minimal inconvenience to you. Please see our return policy for details and instructions.

Is my credit card information secure?
The Amazing Furniture web site uses the very latest secure server technologies and Internet encryption to ensure that all aspects of your order are completely protected.

Does Amazingfurniture.com have a store?
Amazing Furniture has showrooms throughout NY Tri-State area. Our contacts page lists our street address and main showroom hours. Please note that showrooms are open on Sundays but our customer service department is closed.

How do I track my order?
You may use the carrier’s websites to track your order or call or email our customer service department and we’ll be happy to update you on the progress of your order.

Will I receive and order confirmation?
We send out a confirmation email upon order placement; generally within 2 hours. This email is an acknowledgement of your order and includes the details of your purchase along with a reference number to assist us when discussing your order in the future. Our order acknowledgement is sent prior to obtaining an authorization on your credit card. If we subsequently have trouble obtaining an authorization from your bank, we will contact you by phone or email to resolve the problem.

Are your prices subject to change?
Manufacturers have the right to increase their prices without advance notice to us. Therefore, prices are subject to change without notification. As a result, prices of items in your Shopping Cart are subject to change until orders are placed. When placing orders, charges reflected in your Shopping Cart, including merchandise prices, are subject to correction in the event of calculation or printing errors. If a pricing error occurs, Amazing Furniture will contact you before proceeding with your order.

How soon can I expect my order?
In an effort to keep our costs low we buy furniture directly from the manufacturers by containers and warehouse them through out US. Some items are stocked in our local warehouse and they are ready to be shipped within 24-48 hours. Also, please understand that we are not able to stock all items that we are displaying and those must be ordered directly from manufactories. We estimate 4-6 weeks (meaning delivery could be less than 4 weeks but more than 6 weeks), before you will receive you shipment. This delivery time frame is dependent on variables such as availability of stock, production delays and weather. Delivery dates are estimated in good faith and usually within the range.
All Amazing Furniture items over 100 LBS are delivered by fully insured shipping companies. They will call you one week or less in advance to schedule your delivery appointment. Please note by using an out of town delivery service you must be accommodating for any delays associated with other previous deliveries, traffic and weather delays. Our shipping companies doing their best to be as accurate and punctual.

You must be present to receive, inspect and sign for your delivery. Please DO NOT arrange to have shipments dropped off when no one is home.

If your order is 4 weeks beyond our estimate please e-mail us at customerservice@amazingfurniture.com or call at 1(973) 297-1070 with your invoice number and we will check the status of your order. (Please note that delivery times are estimates only. Items that shipped from manufacturers are subject to manufacturers own schedules of production and we cannot be held responsible for their delays.)

Is the furniture setup in my home?
Amazing Furniture is trying to combine low costs and excellent buying experience. In order to do so, we are offering free shipping on all of our items but we need to bring our cost down as well. Items that are over 100 LBS and being delivered by a fully insured Nationwide Shipping Companies, will delivered to your garage door or first dry area. You do have an option to purchase a “White Glove Delivery Service”, which will include: 2 men inside placement, up to two flights of stairs, unpacking, debris removal and assembly.  They cannot move existing furniture nor dispose of it. “White Glove Delivery Service” normal set up includes attaching mirror supports, reversing drawer hardware, assembling beds and dining room tables. They are not equipped to dust, hang mirrors on walls, assemble baby beds or waterbeds, level furniture on carpet, or cut bed slats. They also do not assemble "knock-down", "flat-packed", or " ready-to-assemble" furniture, as this is typically a very time consuming task. Amazing Furniture and/or Shipping Company cannot be responsible for any damages to furniture, floors, or walls in the event a piece of furniture is too large to fit into your residence or weighing over 400 pounds. Generally, we will not bring back an item because it will not fit in your home so please take measurements and make certain that the piece(s) will fit before our driver arrives. Also note that if your home is not accessible to our truck, it will be your responsibility to provide a means of transportation from the truck to your home. Customers are responsible for furniture packaging material unless “White Glove Delivery Service” was purchased.

Can I ship my order in stages?
Delivery of your order will be made at one time. If you require part of your order to be shipped in stages, please let us know at the time that you order by sending an e-mail to customerservice@amazingfurniture.com and we will do our best to comply. Additional charges may apply.

Can an order be shipped internationally?
At this time, Amazing Furniture can ship to the 48 contiguous states. We can ship to a shipping company inside the United States, but you must arrange your own shipping from there.
Please contact customerservice@amazingfurniture.com for specific information
regarding shipping outside the US.

Do I have to pay sales tax?
We do not charge sales tax, except on items shipped within NY Tri-State area (8.375%). Since your local or state laws may vary on "use tax" when you buy something "out of state," we leave it to you to handle as you see fit. Some states sometimes will stop the delivery truck from time to time and get a copy of the shipping manifest.
When this happens, your state may send you a tax bill. If you come inside of NY Tri-State Area to pickup, New York State requires us to collect 8.375% sales Tax. How ever we want to be fare to all of our customers and if you will be picking-up your furniture from our warehouse we will save you money.

What is your cancellation/return policy?
Once you place an order at Amazing Furniture, we check to see that the product is available to the specifications you require, and that all of your shipping information is verified. This process takes us approximately 48 hours. Your order is then forwarded to our warehouse closest to your area. If you change your mind and wish to cancel an order within 48 hours, we will be able to confirm cancellation without penalty.
All other orders may be canceled in whole or in part at our sole discretion, taking into account the status of your order at the time you request cancellation. If cancellation is permitted, you may be required to reimburse us for shipping and other expenses. In addition, all cancelled orders will be subject to a cancellation fee of thirty percent (30%) of the order, or portion of an order cancelled. Before you order, be sure that large pieces will fit through doors, elevators and hallways with sufficient room to maneuver. We will not be responsible for costs or returns arising from insufficient space or clearance for goods to be delivered. Please measure all elevators, hallways and doors to be sure that this will not cause a problem. Allow adequate room for maneuvering bulky pieces (only in case of ordering with “White Glove Delivery Service”)

What if my furniture arrives damaged?
You should inspect your order when it arrives at your home to make sure that your order is complete, the accompanying paperwork is in order, and that the items are undamaged by their journey. In exceptional circumstances, a product may arrive suffering minor wear and tear from the shipping process, or even a minor defect that occurred at the factory. If furniture is damaged, you MUST describe the damage on the bill of lading before the driver leaves. The furniture will be returned for repair or replacement.
Any item(s) returned because of damage will be repaired or replaced at the discretion of shipping company that will ship this particular order. After resolution, the item(s) will be returned to the customer on a priority basis at no additional charge provided all delivery charges are paid in full. Item(s) found to be of manufacturer standards would be returned to you with an additional charge. Only significant problem items should be returned. Please do not refuse complete orders over one item as re-delivery charges are expensive. If you do not inspect your items upon delivery, or note on the bill of lading Amazing Furniture will be unable to assist you in repair or replacement of damaged merchandise.

What warranties do you offer?
Many products sold at Amazing Furniture come with a manufacturers warranty, which may vary in length from six months up to five years depending on the manufacturer. Details of the warranty cover will also depend on other factors, such as the type of product, the problem that you are experiencing, and where the item is now located. If the product(s) you order comes with a manufacturers warranty, we recommend that you take the time to review it closely so that you know exactly what level of coverage that is being offered. Amazing Furniture reserves the right, at any time, to modify, alter or update these policies, and you agree to be bound by such modifications, alterations, or updates. Further details on manufacturers warranties will generally be attached when you get your new furniture. Call or e-mail us if you have further questions; we will be glad to help. Keep in mind that the manufacturers warranties do not cover labor or transportation beyond one year; even a "lifetime" warranty covers the replacement parts only.